At Therapy with Sapna, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, website, or communicate with us.

1. Information We Collect

We collect the following types of personal information:

1.1 Personal Identifiable Information (PII)

• Name
• Email address
• Phone number
• Address (if applicable)
• Age (for eligibility verification)

1.2 Health & Consultation Information

• Details you provide during therapy sessions
• Medical history (if shared voluntarily)
• Session notes (kept confidential)

1.3 Payment Information

• Billing details for session fees
• Payment method (we do not store credit card details)

1.4 Technical & Usage Data

• IP address
• Browser type
• Website interaction data (via cookies)

2. How We Use Your Information

We use your information to:
✅ Provide therapy and counseling services
✅ Schedule and manage appointments
✅ Process payments and invoices
✅ Improve our website and services
✅ Ensure compliance with legal and ethical obligations

We do not sell or rent your personal information to third parties.

3. Confidentiality & Security

• All therapy sessions are strictly confidential.
• Information shared during sessions is stored securely and accessed only by authorized professionals.
• We may disclose information only if required by law, such as cases of harm to self or others.

4. Your Rights & Choices

You have the right to:
🔹 Access, update, or correct your personal information
🔹 Request deletion of your data (subject to legal obligations)
🔹 Opt out of marketing emails at any time
🔹 Request a copy of the information we have on file

To exercise your rights, contact us at help@therapywithsapna.com

5. Cookies & Tracking Technologies

Our website uses cookies to:
🍪 Enhance user experience
🍪 Analyze website traffic
🍪 Personalize content

You can adjust cookie settings in your browser or opt out via our Cookie Preferences page.

6. Third-Party Services

We may use third-party platforms (e.g., Zoom, Google Meet, payment processors) to facilitate services. These platforms have their own privacy policies, and we encourage you to review them.

7. Data Retention Policy

We retain client records for [ 1 years] as required by professional and legal standards. If you wish to request data deletion, please contact us.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on therapywithsapna.com/privacy/, and continued use of our services implies acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, reach out to:

📧 Email: help@therapywithsapna.com
📞 Phone: 84003 51255
🌐 Website: therapywithsapna.com

By using our services, you acknowledge that you have read, understood, and agreed to our Privacy Policy.